Returns & Exchanges
To be eligible for a return, your item must be in the same condition that you received it, unpeeled and uncreased, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at help@jackiepaper.la. Please note that returns will need to be sent to the following address: 3367 Silver Lake Boulevard, Los Angeles, CA, 90039, United States If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at martin@jackiepaper.la. Damages and Issues Please inspect your order upon receipt (i.e. before you put it on your wall!) and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.
As above, your item must be in the same condition that you received it, unpeeled and uncreased, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@jackiepaper.la.
At "jackiepaperla," we strive to provide you with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns and refunds.
Eligibility for Returns
In order to be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it, unpeeled and uncreased.
- The item must be in its original packaging.
- You must have the receipt or proof of purchase.
Initiating a Return
If you would like to initiate a return, please contact us at help@jackiepaper.la. Our customer support team will guide you through the process and provide you with further instructions.
Return Address
Please note that returns should be sent to the following address:
3367 Silver Lake Boulevard, Los Angeles, CA, 90039, United States
Return Shipping Label
If your return is accepted, we will provide you with a return shipping label. This label will include instructions on how and where to send your package. It is important to follow these instructions to ensure a smooth return process.
Please note that items sent back to us without first requesting a return will not be accepted.
International Returns
If your country of residence is not the United States, please be aware that shipping your goods back to us may take longer than expected. We recommend contacting our customer support team for further assistance and guidance.
Contact Us
If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact us. Our dedicated customer support team is always here to assist you.
